Phones and voicemail
MCTC uses an IP telephony system that provides many features and flexibility for voice communications.
The accompanying voicemail system also offers options for voice messaging.
- Review frequently asked questions.
- Refer to our phone and voicemail user guides.
If you're unable to find the phone support you need from this page, then contact the ITS Service Desk at 612-659-6600 or email us.
1. Frequently asked questions.
I hear no dial tone!
If you receive no dial tone when you pick up the handset, make sure that your phone
is logged in. If your phone is logged in, you will see the date and time on the display.
If you see the word LOGIN:, you need to Login to your phone. To Login
follow the instructions titled LOGIN/LOGOUT in the
phone user guide.
Can I dial four-digit extensions college-wide?
Yes, always use four-digit dialing when placing calls to any MCTC or Metropolitan State campus.
How can I redial?
Press the Redial button until desired phone number appears on display and then press
the * (star) button.
How can I place long distance/international calls?
Please refer to the phone user guide.
What is my long distance authorization code?
To obtain your long distance authorization code, login to myMCTC.
Your long distance authorization code can be found in the "My Long Distance Code" section.
How do I answer questions in voicemail?
Press 1 for YES.
Press 2 for NO.
Why do my calls no longer go to voicemail?
Most likely, FBNA is not set properly.
The FBNA setting directs your calls when
your phone is busy (B) or not answered (NA).
To reprogram your FBNA setting, please refer to the instructions in our phone user guide.
Must I use a security code?
There is no security if you do not set a password for a voicemail box.
Potentially, anyone could enter your voicemail box. We encourage you to
set a password for all voicemail boxes. Should you forget the password,
please contact the ITS Help Desk at 612-659-6600,
to initiate a password reset.
How long can I make my voicemail greeting?
The maximum length for the voicemail greeting is two minutes. This is a system wide default.
Why doesn't my Message button work?
The Message button is simply a speed dial to the voicemail system. To set the Message button
press the Feature button, then the Message button, dial 6400 and press the Feature button.
You can also dial 6400 instead of using the Message button.
2. Phone and voicemail user guides.
For complete directions, refer to the phone
user guide and the voicemail user guide.